Shipping & Returns

Hollies Dog Supplies Policy and Terms of Service

1. Policy Updates and Acceptance

• Hollies Dog Supplies may update these rules at any time. Updated policies will take effect immediately upon publication at holliesdogsupplies.warhead.com.
• Using our services means you agree to these rules. If you do not accept the policy, you forfeit the right to use our services.

2. After-Sales Requests

• Return & Refund Window: Requests must be submitted within 25 days of delivery. Requests made after this period may be denied.
• Evidence Required: Buyers must provide valid evidence as outlined below when submitting a request. Hollies Dog Supplies will determine whether the evidence is sufficient.

3. Order Cancellations

• Buyers may request to cancel an order before it ships by contacting us via the Contact Us page.
• If Hollies Dog Supplies cannot fulfill an order (e.g., out of stock), we reserve the right to cancel and issue a full refund.

4. Damaged or Broken Goods

• If an item arrives damaged or broken and valid proof is provided:
  • A prepaid return label will be issued within 3 business days.
  • Refunds will be processed once the return shows “in transit” on the logistics tracking site.

5. Non-Defective Returns (“Remorse Returns”)

• Hollies Dog Supplies does not guarantee acceptance of non-defective returns.
• If accepted, a restocking and repacking fee (up to 35% of the order value) may apply.

6. Refunds and Redelivery

• Refunds: Processed within 3 business days after approval.
• Redelivery: Processed within 5 business days after approval.
• If redelivery is not possible due to stock availability, a refund will be issued instead.

7. Evidence and Proof Requirements

To process after-sales requests, buyers may need to provide:

• Photos or videos clearly showing damage or defects.
• Screenshots of related communications (e.g., email, PayPal disputes).
• Proof of non-delivery or incorrect delivery from a logistics provider.

If evidence is not submitted during the allowed period or is deemed insufficient, Hollies Dog Supplies may reject the request.

8. Specific Scenarios and Rules

a. Refunds for Unshipped Orders

• If an order has not shipped by the end of the processing window, buyers may request a full refund.
• Hollies Dog Supplies must respond within 3 business days. If we fail to do so, the refund will be automatically processed.

b. Refunds for Shipped Orders

• For shipped orders, Hollies Dog Supplies has 10 business days to respond to a refund request.
• If no response is provided in that time, a full refund will be processed.

c. Goods Returned or Destroyed in Transit

• If goods are returned during transit or destroyed, buyers may request either:
  • A refund within 3 business days, or
  • Redelivery within 5 business days (when possible).

d. Orders Not Received

• If tracking shows the order was delivered, Hollies Dog Supplies is not liable unless the buyer provides a non-delivery certification from the local post office.

e. Damaged, Incorrect, or Missing Products

• Fully damaged: Full refund or replacement.
• Partially damaged: Partial refund or replacement.
• Incorrect items: Full refund or replacement.
• Missing parts: Partial refund, replacement part, or full replacement, depending on the situation.

9. Wrong Shipping Information

• Buyers are responsible for providing accurate delivery details.
• Orders may not be correctable after shipping. If items are returned in good condition, a refund or redelivery will be processed (redelivery fees apply).
• If the order cannot be corrected or returned, the buyer assumes the loss.

10. Logistics and Shipping Issues

• Invalid or missing tracking: Refunds issued if a valid tracking number is not provided within 4 business days.
• No updates: If tracking has no updates for 7 business days, refunds will be processed (with some exceptions).
• Force majeure: Hollies Dog Supplies is not responsible for delays or damages caused by natural disasters, strikes, wars, customs inspections, or other uncontrollable events.
• Destination limits: Certain countries are excluded from our service; disputes from these locations will not be accepted.

11. Returns

• Returns can only be sent to Hollies Dog Supplies’ U.S. warehouse.
• Due to high cost, risk of loss, and potential damage, returns are not recommended.
• If you wish to return an item:
  1. Email Hollies Dog Supplies within 10 days of receiving the product.
  2. Await confirmation and instructions before shipping.

12. Order Cancellations

• Standard orders: Full refund if canceled before processing.
• Exceptions (non-cancellable):
  • Customized POD (Print on Demand) products.
  • Pre-order inventory.
  • Video/photo service orders.

13. Disputes and Unacceptable Claims

Hollies Dog Supplies will not accept disputes in cases such as:

• Buyer dislikes the product.
• Incorrect items were ordered.
• Products have an unusual smell.
• Order details were incorrect or incomplete.
• Packages were discarded or returned due to customs clearance issues.

14. Special Situations

• For delays or issues during holidays, extreme weather, or public health crises (e.g., COVID-19), buyers should contact holliesdogsupplies@gmail.com.
• Hollies Dog Supplies will respond within two weeks to provide guidance or resolution.

Hollies Dog Supplies Policy and Terms of Service

1. Policy Updates and Acceptance

• Hollies Dog Supplies may update these rules at any time. Updated policies will take effect immediately upon publication at holliesdogsupplies.warhead.com.
• Using our services means you agree to these rules. If you do not accept the policy, you forfeit the right to use our services.

2. After-Sales Requests

• Return & Refund Window: Requests must be submitted within 25 days of delivery. Requests made after this period may be denied.
• Evidence Required: Buyers must provide valid evidence as outlined below when submitting a request. Hollies Dog Supplies will determine whether the evidence is sufficient.

3. Order Cancellations

• Buyers may request to cancel an order before it ships by contacting us via the Contact Us page.
• If Hollies Dog Supplies cannot fulfill an order (e.g., out of stock), we reserve the right to cancel and issue a full refund.

4. Damaged or Broken Goods

• If an item arrives damaged or broken and valid proof is provided:
  • A prepaid return label will be issued within 3 business days.
  • Refunds will be processed once the return shows “in transit” on the logistics tracking site.

5. Non-Defective Returns (“Remorse Returns”)

• Hollies Dog Supplies does not guarantee acceptance of non-defective returns.
• If accepted, a restocking and repacking fee (up to 35% of the order value) may apply.

6. Refunds and Redelivery

• Refunds: Processed within 3 business days after approval.
• Redelivery: Processed within 5 business days after approval.
• If redelivery is not possible due to stock availability, a refund will be issued instead.

7. Evidence and Proof Requirements

To process after-sales requests, buyers may need to provide:

• Photos or videos clearly showing damage or defects.
• Screenshots of related communications (e.g., email, PayPal disputes).
• Proof of non-delivery or incorrect delivery from a logistics provider.

If evidence is not submitted during the allowed period or is deemed insufficient, Hollies Dog Supplies may reject the request.

8. Specific Scenarios and Rules

a. Refunds for Unshipped Orders

• If an order has not shipped by the end of the processing window, buyers may request a full refund.
• Hollies Dog Supplies must respond within 3 business days. If we fail to do so, the refund will be automatically processed.

b. Refunds for Shipped Orders

• For shipped orders, Hollies Dog Supplies has 10 business days to respond to a refund request.
• If no response is provided in that time, a full refund will be processed.

c. Goods Returned or Destroyed in Transit

• If goods are returned during transit or destroyed, buyers may request either:
  • A refund within 3 business days, or
  • Redelivery within 5 business days (when possible).

d. Orders Not Received

• If tracking shows the order was delivered, Hollies Dog Supplies is not liable unless the buyer provides a non-delivery certification from the local post office.

e. Damaged, Incorrect, or Missing Products

• Fully damaged: Full refund or replacement.
• Partially damaged: Partial refund or replacement.
• Incorrect items: Full refund or replacement.
• Missing parts: Partial refund, replacement part, or full replacement, depending on the situation.

9. Wrong Shipping Information

• Buyers are responsible for providing accurate delivery details.
• Orders may not be correctable after shipping. If items are returned in good condition, a refund or redelivery will be processed (redelivery fees apply).
• If the order cannot be corrected or returned, the buyer assumes the loss.

10. Logistics and Shipping Issues

• Invalid or missing tracking: Refunds issued if a valid tracking number is not provided within 4 business days.
• No updates: If tracking has no updates for 7 business days, refunds will be processed (with some exceptions).
• Force majeure: Hollies Dog Supplies is not responsible for delays or damages caused by natural disasters, strikes, wars, customs inspections, or other uncontrollable events.
• Destination limits: Certain countries are excluded from our service; disputes from these locations will not be accepted.

11. Returns

• Returns can only be sent to Hollies Dog Supplies’ U.S. warehouse.
• Due to high cost, risk of loss, and potential damage, returns are not recommended.
• If you wish to return an item:
  1. Email Hollies Dog Supplies within 10 days of receiving the product.
  2. Await confirmation and instructions before shipping.

12. Order Cancellations

• Standard orders: Full refund if canceled before processing.
• Exceptions (non-cancellable):
  • Customized POD (Print on Demand) products.
  • Pre-order inventory.
  • Video/photo service orders.

13. Disputes and Unacceptable Claims

Hollies Dog Supplies will not accept disputes in cases such as:

• Buyer dislikes the product.
• Incorrect items were ordered.
• Products have an unusual smell.
• Order details were incorrect or incomplete.
• Packages were discarded or returned due to customs clearance issues.

14. Special Situations

• For delays or issues during holidays, extreme weather, or public health crises (e.g., COVID-19), buyers should contact holliesdogsupplies@gmail.com.
• Hollies Dog Supplies will respond within two weeks to provide guidance or resolution.